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Hospitality Consulting
We transcend the conventional mold of hospitality consulting agencies, boasting over two decades of industry expertise. Our seasoned team can help you navigate the intricacies of crafting standout, unforgettable experiences with flair and finesse.
Staff Training
Welcome to the academy of extraordinary hospitality! Our staff training program isn't your average snooze fest – it's a thrilling journey filled with customer service karate chops, sales ninja moves, and storytelling wizardry. Get ready to unleash your team's inner rockstars and create magical moments that'll leave your guests spellbound.
Active Bystander Training
Time to channel your inner superhero! Our Active Bystander Training transforms your staff into caped crusaders, ready to swoop in and save the day whenever trouble brews. Let our SafeBars™ Trained Team arm your team with skills in conflict resolution and customer care, allowing your team to become the ultimate guardians of peace and hospitality.
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Secret Shopping
Ever wondered what your business looks like through the eyes of a stealthy ninja? Our secret shopping service unleashes our undercover agents to stealthily evaluate your establishment, uncovering hidden treasures and areas for improvement to boost customer satisfaction and keep your guests coming back for more.
Customer Journey Mapping
Grab your magnifying glass and join us on a detective adventure through the tangled web of customer experiences! Our customer journey mapping service unravels the mysteries of your guests' interactions, revealing hidden gems and untapped potential to transform your business into a treasure trove of delight.
Bar Programs
Raise your glasses and prepare for a mixological extravaganza! Our bar programs are like Willy Wonka's factory for libations, crafting enchanting potions and concoctions that dazzle the senses and leave taste buds tingling with delight. With our expertise, your bar becomes a whimsical wonderland of liquid enchantment.
Zero-Proof Cocktails Programs
Who says you need booze to have a blast? Our zero-proof cocktail programs shake up the scene with tantalizing elixirs that pack a punch without the hangover. Let us help you concoct a lineup of beverages that'll have your guests saying, "Cheers to that!"